Parental Satisfaction with Health Care During Child Hospitalization at Tertiary Care Hospital Karachi
Parental Satisfaction with Health Care During Child Hospitalization
DOI:
https://doi.org/10.54393/pjhs.v5i02.1320Keywords:
Parental Satisfaction, Health Care, Child Hospitalization, Pediatric Care, Patient ExperienceAbstract
Pediatric care in hospital settings necessitates a comprehensive approach that considers not only the medical needs of the child but also the satisfaction and involvement of their parents or guardians. Parental satisfaction with healthcare services during their child's hospitalization is crucial for shaping their overall experience and ensuring quality care. Objective: To assess the level of satisfaction among parents of pediatric patients receiving care at a tertiary care hospital in Karachi, Pakistan. Methods: A cross-sectional study was conducted at the National Institute of Child Health Hospital in Karachi from October to December 2023. A total of 50 parents or blood-related guardians actively caring for pediatric patients were included in the study. Data were collected using a structured questionnaire comprising socio-demographic information and a 20-item Likert scale to measure parental satisfaction. Statistical analysis was performed using SPSS version 26.0. Results: The statistical results indicate that 26% had low satisfaction 28% moderate and 46% had high parental satisfaction with health care during child hospitalization at a tertiary care hospital in Karachi. Conclusions: The stats show mixed feelings among parents about the healthcare during their child's hospital stay in a Karachi tertiary care hospital. While 46% were happy with the services, indicating a good experience, 26% weren't satisfied. Another 28% felt okay. This means improvements are needed to address the concerns of the dissatisfied group and enhance overall satisfaction levels.
References
Kruszecka-Krówka A, Cepuch G, Gniadek A, Smoleń E, Piskorz-Ogórek K, Micek A. Selected predictors of parental satisfaction with child nursing care in paediatric wards in Poland—Cross-sectional study. PLoS One. 2021 Nov; 16(11): e0260504. doi: 10.1371/journal.pone.0260504. DOI: https://doi.org/10.1371/journal.pone.0260504
Kruszecka-Krówka A, Smoleń E, Cepuch G, Piskorz-Ogórek K, Perek M, Gniadek A. Determinants of parental satisfaction with nursing care in paediatric wards—A preliminary report. International Journal of Environmental Research and Public Health. 2019 May; 16(10): 1774. doi: 10.3390/ijerph16101774. DOI: https://doi.org/10.3390/ijerph16101774
Tsironi S and Koulierakis G. Factors affecting parents’ satisfaction with pediatric wards. Japan Journal of Nursing Science. 2019 Apr; 16(2): 212-20. doi: 10.1111/jjns.12239. DOI: https://doi.org/10.1111/jjns.12239
Nirubaa U. Assessment of parents’ or guardians’ satisfaction of in-patient health care provided to their children in a single unit at a tertiary care hospital. Jaffna Medical Association; 2022. doi: 10.4038/jmj.v34i2.166. DOI: https://doi.org/10.4038/jmj.v34i2.166
Habib I, Bibi A, Ahmad A, Jabeen U, Arshad Z, Shahid I. Nursing Students' Satisfaction with Supervision from Clinical Teachers During Clinical Practice and Their Association with Academic Year: Nursing Students' Satisfaction with Supervision. Pakistan Journal of Health Sciences. 2023 Apr: 105-9. doi: 10.54393/pjhs.v4i04.703. DOI: https://doi.org/10.54393/pjhs.v4i04.703
Xenodoxidou E, Theodorou P, Karagianni R, Intas G, Platis C. Factors that determine parents’ satisfaction with the care given to their children in two Greek public hospitals. Health & Research Journal. 2022 Apr; 8(2): 97-110. doi: 10.12681/healthresj.26774. DOI: https://doi.org/10.12681/healthresj.26774
Tlacuilo-Parra A, Vizcarra-Gutiérrez MR, Morgan-Domínguez Z, Hernández-Cervantes AR, Ortega-Cortés R, Guevara-Gutiérrez E. Parental satisfaction with health care during child hospitalization at a social security facility in Mexico. Boletín médico del Hospital Infantil de México. 2021 Dec; 78(6): 549-56. doi: 10.24875/BMHIM.21000051. DOI: https://doi.org/10.24875/BMHIM.21000051
Hill C, Knafl KA, Santacroce SJ. Family-centered care from the perspective of parents of children cared for in a pediatric intensive care unit: an integrative review. Journal Of Pediatric Nursing. 2018 Jul; 41: 22-33. doi: 10.1016/j.pedn.2017.11.007. DOI: https://doi.org/10.1016/j.pedn.2017.11.007
Çamur Z and Sarıkaya Karabudak S. The effect of parental participation in the care of hospitalized children on parent satisfaction and parent and child anxiety: Randomized controlled trial. International Journal of Nursing Practice. 2021 Oct; 27(5): e12910. doi: 10.1111/ijn.12910. DOI: https://doi.org/10.1111/ijn.12910
Lake ET, Smith JG, Staiger DO, Hatfield LA, Cramer E, Kalisch BJ et al. Parent satisfaction with care and treatment relates to missed nursing care in neonatal intensive care units. Frontiers in pediatrics. 2020 Mar; 8: 74. doi: 10.3389/fped.2020.00074. DOI: https://doi.org/10.3389/fped.2020.00074
Al Shukaili K, Iqbal J, Sultan A, Bibi A, Ahmad A, Al Tamimi MA et al. Compassionate care challenges and barriers in undergraduate nursing students. ResearchGate. doi: 10.5281/zenodo.10389518
ur Rashad S, Bibi A, Ahmad A, Ahmed T, Arshad Z, Ali Y et al. Exploring Patient Satisfaction with Nursing Care and its Association with Gender at Tertiary Care Hospital Karachi: Patient Satisfaction with Nursing Care. Pakistan Journal of Health Sciences. 2023 Jun: 150-4. doi: 10.54393/pjhs.v4i06.859. DOI: https://doi.org/10.54393/pjhs.v4i06.859
Donabedian A. The quality of care: how can it be assessed?. Jama. 1988 Sep; 260(12): 1743-8. doi: 10.1001/jama.260.12.1743. DOI: https://doi.org/10.1001/jama.260.12.1743
Garratt AM, Bjertnæs ØA, Barlinn J. Parent experiences of paediatric care (PEPC) questionnaire: reliability and validity following a national survey. Acta Paediatrica. 2007 Feb; 96(2): 246-52. doi: 10.1111/j.1651-2227.2007.00049.x. DOI: https://doi.org/10.1111/j.1651-2227.2007.00049.x
Hagen IH, Iversen VC, Nesset E, Orner R, Svindseth MF. Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study. BMC Health Services Research. 2019 Dec; 19:1-2. doi: 10.1186/s12913-018-3854-7. DOI: https://doi.org/10.1186/s12913-018-3854-7
Halfon N, Inkelas M, Mistry R, Olson LM. Satisfaction with health care for young children. Pediatrics. 2004 Jun; 113(5): 1965-72. doi: 10.1542/peds.113.S5.1965. DOI: https://doi.org/10.1542/peds.113.S5.1965
Shafer JS, Jenkins BN, Fortier MA, Stevenson RS, Hikita N, Zuk J et al. Parental satisfaction of child's perioperative care. Pediatric Anesthesia. 2018 Nov;28(11):955-62. doi: 10.1111/pan.13496. DOI: https://doi.org/10.1111/pan.13496
Schempf AH, Minkovitz CS, Strobino DM, Guyer B. Parental satisfaction with early pediatric care and immunization of young children: the mediating role of age-appropriate well-child care utilization. Archives of pediatrics & adolescent medicine. 2007 Jan; 161(1): 50-6. doi: 10.1001/archpedi.161.1.50. DOI: https://doi.org/10.1001/archpedi.161.1.50
Bressler M. A mixed methods analysis of empowerment and satisfaction in parents of children with disabilities receiving outpatient rehabilitation [Dissertation]. 2022.
Ellzey A, Valentine KJ, Hagedorn C, Murphy NA. Parent perceptions of quality of life and healthcare satisfaction for children with medical complexity. Journal of Pediatric Rehabilitation Medicine. 2015 Jan; 8(2): 97-104. doi: 10.3233/PRM-150323. DOI: https://doi.org/10.3233/PRM-150323
Manzoor F, Wei L, Hussain A, Asif M, Shah SI. Patient satisfaction with health care services; an application of physician’s behavior as a moderator. International journal of environmental research and public health. 2019 Sep; 16(18): 3318. doi: 10.3390/ijerph16183318. DOI: https://doi.org/10.3390/ijerph16183318
Rocha G, Candeias L, Ramos M, Maia T, Guimarães H, Viana V. Stress and satisfaction of mothers in neonatal intensive care. Acta Médica Portuguesa. 2011 Dec; 24: 157-66.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Pakistan Journal of Health Sciences
This work is licensed under a Creative Commons Attribution 4.0 International License.
This is an open-access journal and all the published articles / items are distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. For comments